We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging
Orders can be cancelled any time before dispatch, but a 3% cancellation fee will apply. This fee is deducted from the refund to cover non-refundable payment processing costs incurred during the original transaction. However, if a pre-order product is
At The Card Vault, we aim to process refunds as quickly as possible. Here's what you need to know about the refund process and timelines:. Once we have actioned your refund, you will receive a confirmation email from us. This email will confirm that
At The Card Vault, we take great care to ensure your orders are accurate and arrive in excellent condition. We package all items securely in bubble wrap and double-check orders before shipping. However, on rare occasions, mistakes or courier-related
Yes, you can modify your order at The Card Vault as long as it has not yet been shipped. We understand that changes may be needed, and we’re here to help. To modify your order:. If you need assistance, don’t hesitate to reach out. We’ll do our best t