What if my item is damaged or incorrect?Updated 7 months ago

At The Card Vault, we take great care to ensure your orders are accurate and arrive in excellent condition. We package all items securely in bubble wrap and double-check orders before shipping. However, on rare occasions, mistakes or courier-related damages may occur.

Damaged or Incorrect Items

If you receive a damaged item or an incorrect order, don’t worry, we’re here to help!

1. Contact Our Support Team:
   • Reach out to us via live chat or our Contact Us form.
2. Provide the Following Details:
   • Your order number.
   • A description of the issue (e.g., damaged item, incorrect item).
   • Photos of the damaged or incorrect item, including packaging, if applicable.

What Happens Next?

Once we’ve reviewed your case, we’ll resolve the issue as quickly as possible. This may include:

• Replacing the damaged or incorrect item.
• Issuing a refund if a replacement isn’t available.
• Providing further instructions for returning the incorrect item (at no cost to you).

Our Commitment

We always strive to provide the best possible experience for our customers. If something goes wrong, we’ll make it right, fast and hassle-free.

If you have any questions, feel free to Contact Us. Thank you for your understanding and support!