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The Card Vault

Visit The Card Vault Help Center for quick answers to FAQs about orders, shipping, returns, and more. Find everything you need to shop with confidence!

Help Center | Find Answers To Your Questions At The Card Vault

How can I contact you?

Do you offer Price Match Promise?

Do you have a physical store?

Can you send a VAT invoice?

Are you VAT registered?

Do you have B2B accounts?

Do you provide bulk discounts?

How can I stay updated on new products and offers?

Do you have a sign up discount?

Do you have a loyalty program?

Do you ever offer sales?

Do you have a Discord server?

Do you have a contact number?

Do you attend trade shows?

When will Destined Rivals be available for pre-order.

General Information

How do I make a return?

How do I cancel my order?

When will I receive my refund?

What if my item is damaged or incorrect?

Can I modify my order?

Cancellations, Returns & Refunds

How much does shipping cost?

How can I track my order?

When will my order be dispatched?

When do pre-orders ship?

How long does shipping take?

Can I update my shipping address?

Do you offer same-day or expedited shipping?

What if my shipment is delayed?

Can I combine orders?

What happens if my package is returned to sender?

Do you ship to P.O. boxes?

Shipping & Delivery

How do I earn reward points?

How do I spend reward points?

How do I check my rewards?

Do my rewards expire?

Can I transfer reward points to another account?

Loyalty Program & Reward Points

What payments do you accept?

What currencies do you accept?

Are my payments secure?

Do you offer gift cards?

Can I pay in instalments?

Do gift cards expire?

Can I combine a gift card with another payment method?

Payments

What are pre-orders?

What happens if a pre-order is delayed?

Can I cancel a pre-order?

Will pre-orders be allocated?

Pre-Order Information

What condition are the items in?

Are your items authentic?

Do you restock sold-out items?

How do I get back in stock alerts?

Can I request a product you don’t currently stock?

Do you sell sealed cases?

Are your Yu-Gi-Oh! Booster Boxes 1st Edition?

Are your products in English?

Products & Stock

Do you ship internationally?

Do I pay import charges or duties?

What if my order is stuck in customs?

International Orders & Information

Find everything you need to know about shipping and delivery at The Card Vault. From estimated delivery times and shipping options to tracking your order and handling delays, explore our detailed articles to ensure a smooth shopping experience.

Discover how to make the most of The Card Vault's Loyalty Program! Earn reward points on every purchase, unlock exclusive benefits, and enjoy special perks as you level up through our VIP tiers.

Learn about accepted payment methods at The Card Vault. Enjoy secure options like credit cards, PayPal, and buy-now-pay-later services. Shop with confidence!

Stay informed about pre-orders at The Card Vault. Learn about dispatch timelines, delivery expectations, cancellation policies, and more to make the most of your pre-order experience!

Explore everything you need to know about our products and stock at The Card Vault. Learn about availability, restocks, product authenticity, and more to help you make informed decisions when shopping with us.

Discover everything you need to know about placing international orders with The Card Vault. From shipping options and delivery times to customs and duties, this category provides all the essential information to ensure a smooth shopping experience.

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