What if my shipment is delayed?Updated 7 months ago

Firstly, we sincerely apologise for any inconvenience caused by a delayed shipment. While delays are rare, they can occasionally happen, especially during busy periods like Black Friday or Christmas. Rest assured, we’ll do everything we can to help you resolve the issue.

For Domestic Shipments

• Check Your Shipping Address:

  • Verify the shipping address you entered at checkout to ensure it’s complete and correct.
  • Incomplete or incorrect addresses are a common cause of delays.

• Track Your Shipment:

  • Use the tracking link provided in your dispatch email.
  • Couriers often update the tracking status with the reason for delays, which can help clarify the situation.

For International Shipments

• Watch for Courier Emails:
  • Couriers may reach out via email if additional information is needed, such as:
    • Verifying your shipping details.
    • Requesting payment for duties or taxes.

Keep an eye on your inbox (including spam or junk folders) to avoid further delays.

What To Do If The Delay Persists

If your shipment is delayed beyond the suggested delivery timeframe:

1. Contact Our Support Team:
   • Reach out to us via live chat or our Contact Us form.
2. What We’ll Do:
   • We’ll contact the courier directly to get more information about the delay and work to resolve the issue as quickly as possible.

We truly appreciate your patience and understanding in these situations. Please don’t hesitate to Contact Us if you need assistance. We’re always here to help!