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The Card Vault

We&apos;re always here to help! Our working hours are between 9am-5pm (UK time). If you have any questions, concerns, or need assistance, you can reach us through the following channels: Live Chat: The quickest way to get in touch! Our live chat is available during business hours for real-time support. Look for the chat icon on the bottom right of our website to start a conversation. Email: Use the Contact Us page to send us an email, and our team will respond as soon as possible. We aim to respond within 24 hours on weekdays. Social Media: You can also contact us on our social media platforms. We&apos;re active on Facebook, Instagram, TikTok, and X, and we&apos;ll do our best to respond to messages promptly. No matter how you choose to contact us, we&apos;re committed to providing you with the support you need. We look forward to hearing from you!

We're always here to help! Our working hours are between 9am-5pm (UK time). If you have any questions, concerns, or need assistance, you can reach us through the following channels:. Live Chat: The quickest way to get in touch! Our live chat is avail

How can I contact you?

General Information

Do you offer Price Match Promise?

Do you have a physical store?

Can you send a VAT invoice?

Are you VAT registered?

Do you have B2B accounts?

Do you provide bulk discounts?

How can I stay updated on new products and offers?

Do you have a sign up discount?

Do you have a loyalty program?

Do you ever offer sales?

Do you have a Discord server?

Do you have a contact number?

Do you attend trade shows?

When will Destined Rivals be available for pre-order.

How do I make a return?

How do I cancel my order?

When will I receive my refund?

What if my item is damaged or incorrect?

Can I modify my order?

Cancellations, Returns & Refunds

How much does shipping cost?

How can I track my order?

When will my order be dispatched?

When do pre-orders ship?

How long does shipping take?

Can I update my shipping address?

Do you offer same-day or expedited shipping?

What if my shipment is delayed?

Can I combine orders?

What happens if my package is returned to sender?

Do you ship to P.O. boxes?

Shipping & Delivery

How do I earn reward points?

How do I spend reward points?

How do I check my rewards?

Do my rewards expire?

Can I transfer reward points to another account?

Loyalty Program & Reward Points

What payments do you accept?

What currencies do you accept?

Are my payments secure?

Do you offer gift cards?

Can I pay in instalments?

Do gift cards expire?

Can I combine a gift card with another payment method?

Payments

What are pre-orders?

What happens if a pre-order is delayed?

Can I cancel a pre-order?

Will pre-orders be allocated?

Pre-Order Information

What condition are the items in?

Are your items authentic?

Do you restock sold-out items?

How do I get back in stock alerts?

Can I request a product you don’t currently stock?

Do you sell sealed cases?

Are your Yu-Gi-Oh! Booster Boxes 1st Edition?

Are your products in English?

Products & Stock

Do you ship internationally?

Do I pay import charges or duties?

What if my order is stuck in customs?

International Orders & Information

How can I contact you?Updated 7 months ago