Can I cancel a pre-order?Updated 3 months ago

Yes, you can cancel a pre-order at The Card Vault if your plans have changed. We aim to make the process as straightforward as possible.

How to Cancel a Pre-Order

To cancel your pre-order:

1. Contact Our Support Team: Reach out via live chat or our Contact Us form.
2. Provide Your Order Details: To help us process your request quickly, include your order number and the product(s) you wish to cancel.

Important Considerations

• Availability After Cancellation: Pre-orders can be for limited-stock items. Once you cancel, the item may sell out and be unavailable to purchase again.
• Refunds: Orders can be cancelled before dispatch, but a 3% cancellation fee will apply. This fee is deducted from the refund to cover non-refundable payment processing costs incurred during the original transaction.

However, if a pre-order product is delayed past its original release date, customers can cancel and receive a full refund with no cancellation fee.

If you’re sure about your decision to cancel, our team will assist you promptly. If you have any questions or concerns, don’t hesitate to contact us. We’re here to help!