What if my order is stuck in customs?Updated 7 months ago

Thankfully, orders being delayed by customs are quite rare. In most cases, customs clearance takes only a day or two. However, on the rare occasion that it takes longer, here’s what you need to know and what you can do.

What to Expect with Customs Clearance

• Most packages clear customs quickly, typically within 1-2 working days.
• If your package remains in customs for more than 5 working days, it may require additional action.

What Should You Do?

1. Check Your Emails:

   • Customs or the courier may contact you directly to request additional information or payment of duties and taxes.
   • Ensure you respond promptly to avoid further delays.

2. Monitor Your Tracking Information:

   • Your tracking link may provide updates about the customs process or the reason for the delay.

3. Contact Our Support Team:

   • If the customs process exceeds 5 working days, please reach out to us.
   • Provide your order number and any relevant details, and we’ll work with the courier to investigate the issue and get your package moving again.

At The Card Vault, we’ll do everything possible to ensure your package is delivered as quickly as possible. If you have any questions or need assistance, don’t hesitate to Contact Us. We’re here to help!